Speak Up. Listen Up.
Working Together to Establish a Cooperative Culture of Safety
FreeState Electric Cooperative makes safety a priority, whether it’s the safety of employees or members. On March 14 and 15, Kansas Electric Cooperatives, Inc. partnered with FreeState to host a regional “Speak Up! Listen Up!” seminar where cooperative team members from northeast Kansas could evaluate and improve safety performance and create an even safer workplace. The seminar focused on:
- Helping employees overcome fear about speaking up
- Teaching employees to give and receive safety feedback
- Providing training for effective conversations at all levels
- Emphasizing safety as everyone’s responsibility
- Highlighting key principles to leaders
“One of our goals this year has been to emphasize the importance of saying something if an unsafe situation arises,” said John Malone, Safety and Resource Manager. “It goes back to that saying if you see something say something.”
The national program was developed through a partnership between Caterpillar (CAT) Safety Services, NRECA’s Rural Electric Safety Achievement Program (RESAP) and Federated Rural Electric Insurance Exchange. It is offered to cooperatives across the country and uses CAT’s proven communication concepts.
“The training involves work scenarios that are tailored to what we do here every day,” said Malone. “That is what makes this program so relevant.”
The program uses real-life scenarios to train employees on how to engage in discussions and provide feedback within work environments in a constructive way. The program has helped strengthen safety culture at co-ops across the nation.
“We have an excellent safety culture here at FreeState,” said Randy Wager, right-of-way superintendent. “This program took that one step further and gave me some insight on how I can continue to instill courage and confidence in employees to speak up and take feedback when it comes to working safely.”
“I appreciate FreeState’s commitment to safety, and so does my family,” Wager added.
FreeState’s safety commitment starts with a committee that meets monthly to discuss practices and policies and makes recommendations with best practices in mind when it comes to the safety of the cooperative outside and inside the office. The committee also develops and helps enforce the safety manual followed by all employees.
“It [the training] reiterated some of the practices we already employ here at FreeState,” said David Gechter, Topeka line superintendent. “We have to lead by example, and that will help our employees keep safety at the top of their minds.”
Leading the Safety Culture
The training seminar led by Larry Detwiler, Kansas Electric Cooperatives, Inc. director of loss control, safety and compliance, facilitates the co-op’s safety culture by involving all levels of employees in the training.
“The culture for safety starts at the top-down,” said Malone. “It starts with management and our co-op leadership.”
The FreeState team who completed the training in Topeka was happy with the results.
Chelsea Renyer, Human Resources Generalist at Freestate who serves on the safety committee, said the committee is working to change the perception that the safety manual is only for linemen.
“I may not be in the field, but it’s still important for me to understand and appreciate what goes on so I can help facilitate active listening and support those who are working to get procedures changed for the greater good,” Renyer said. “It takes a team, and everybody on the team needs to have a mutual understanding.”
That mutual understanding is what bridges the gap between those
working in the field and support staff back at the office. Malone says empowering employees to speak up and listen up is key to how the safety culture is maintained.
“We talk about a team mentality when it comes to safety, but safety isn’t just speaking up when something comes up that isn’t safe or isn’t the FreeState standard, it’s also listening and being able to correct the problem,” added Malone.
FreeState wants its employees to return home safely each day to their families which requires clear expectations and discussion about how accidents can happen.
“Each of us understands the consequences of how we do our work every day,” said Malone. “It’s something we’re very open about here.”
The safety committee, led by Malone, trains all employees year-round on various topics that relate back to the safety manual and safety discussions. Topics range from dog bite prevention to transformer swaps and even stress management.
Wager agrees the monthly meetings are important. “I oversee our tree crews, so it is a different set of issues than linemen have, but sometimes we have the same issues. So, it’s great to have these discussions so we can share ideas and come up with solutions that fit–and it may even be something we look at company-wide.”
Feedback on the job site can prevent an accident or injury. The training seminar shared with participants ways to give constructive criticism and feedback in situations where safety may be at stake for those directly (and indirectly) involved.
“If you don’t know it’s unsafe, you don’t know,” said Wager. “All situations can be teaching moments.”
The training reiterated the importance of speaking out when an unsafe situation arises–no matter who is involved and the situation.
“It doesn’t matter what the job title is,” said Malone. “All employees need to be empowered to take charge in a situation they consider unsafe or when they see disregard for our safety policies that are put in place to keep us safe.”
Every employee has a right and responsibility to let someone know they aren’t working safely. Feedback isn’t a criticism; it’s about respecting yourself and others. One form of feedback the co-op facilitates is a monthly safety meeting where all employees have a chance to openly discuss policies, procedures and other issues to receive positive feedback from a larger collaborative group.
“One avenue we use to address safety is discussions during our monthly meetings,” Malone said. “It allows for an exchange of ideas and the ability to collaborate on solutions.”
For Malone and other management, the monthly meetings are also about listening. FreeState practices foreman meetings once per month that allow executive management and crew foremen and superintendents to sit down and share ideas and offer solutions to concerns that may have come up.
“These are important meetings for executive management,” said Randy Richards, assistant general manager. “It keeps us in the mix and allows us to take a proactive approach if the crews tell us they need something, like equipment or more training.”
“It’s all about communication and listening to concerns or suggestions from the crews that are out in the field every day,” Richards added. “It’s as simple as gathering and discussing, and making decisions that will help not only safety but efficiency.”
By asking questions, sharing concerns and working together to find the safest way possible to do the job is how FreeState practices “Speak Up! Listen Up!”